Monitoring can be configured by combining recurrence rules, holiday settings, time intervals and maximum allowed delay since the last received agent state.

Monitoring during business hours including working holidays

{
"Recurrence": {
"Weekdays": [
"Monday",
"Tuesday",
"Wednesday",
"Thursday",
"Friday"
],
"IncludeWorkingHolidays": true,
"ExcludeNotWorkingHolidays": true
},
"TimeInterval": {
"Start": "08:00:00",
"End": "18:00:00"
},
"MaxTimeSinceLastAgentState": "00:30:00"
}

Weekend monitoring with lower frequency

{
"Recurrence": {
"Weekdays": [
"Saturday",
"Sunday"
],
"ExcludeWorkingHolidays": false,
"ExcludeNotWorkingHolidays": false
},
"TimeInterval": {
"Start": "09:00:00",
"End": "17:00:00"
},
"MaxTimeSinceLastAgentState": "02:00:00"
}

Overnight monitoring with lower frequency
"TimeInterval": {
"Start": "00:00:00",
"End": "07:45:00"
},
"MaxTimeSinceLastAgentState": "02:00:00"
}

Monitoring paused during planned maintenance

{
"Recurrence": {
"Exceptions": [
"2025-12-31"
]
}
}

Temporary monitoring during exceptional high-volume operations

e.g. during Black Friday support operations or post-Christmas sales campaigns.

{
"Recurrence": {
"Weekdays": [
"Monday",
"Tuesday",
"Wednesday",
"Thursday",
"Friday"
],
"Inclusions": [
"2025-11-29",
"2025-12-27",
"2025-12-28"
]
}