Check Agent States Job Parameters
Checks
SectionList of attendance checks to execute.
Use Cases
Job for Different Attendance Error Checks
Use CaseDifferent attendance issues can be monitored by configuring different Error check types.
Late login check evaluated after 1 minute with 5 minute tolerance
{
"ErrorType": "LateLogin",
"Tag": "Late Login",
"Tolerance": "00:05:00",
"Latency": "00:01:00"
}
Early logout check with excluded activities
{
"ErrorType": "EarlyLogout",
"Tag": "Early Logout",
"Tolerance": "00:10:00",
"SkipActivities": [
"Training",
"Business trip"
]
}
Early login check only for selected activities
{
"ErrorType": "EarlyLogin",
"Tag": "Early Login",
"Tolerance": "00:15:00",
"IncludeActivities": [
66,
67
]
}
Late logout check limited by filter
{
"ErrorType": "LateLogout",
"Tag": "Late Logout",
"Tolerance": "00:30:00",
"Filters": [
"Minors"
]
}
CheckAgentStatesJob for Multi-Level Attendance Violations
Use CaseMore serious violations can replace lower-level violations using LowerTag.
Late login up to 15 minutes
{
"ErrorType": "LateLogin",
"Tag": "Late login up to 15 minutes",
"Tolerance": "00:15:00"
}
Late login over 15 minutes replacing lower violation
{
"ErrorType": "LateLogin",
"Tag": "Late login over 15 minutes",
"LowerTag": "Late login up to 15 minutes",
"Tolerance": "00:16:00"
}
Was this helpful?
